Handling Difficult Customer Calls (Level: Intermediate) Duration: Approx. 2 minutes (when read at natural pace) [INTRO MUSIC - Soft, professional, fade out]
That doesn’t help me. Can you give me a discount or not?
Let me check one more thing... [pause] ...I see you qualify for a free onboarding session next quarter. That is a $200 value. So together, that’s $299 in benefits. English For Business Communication Audio Mp3 Free
"What I can do is..." This is positive language. Focus on solutions, not problems.
Perfect.
"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"
Excellent. I will email you the updated proposal within one hour. Thank you for your patience, Mr. Davis. [SOUND EFFECT: Gentle transition chime] Let me check one more thing
I hear your concern. And I really appreciate your loyalty over the past two years.
[SOUND EFFECT: Phone ringing once, then click] So together, that’s $299 in benefits
