Msoc Sample Questions: Set 1

– Artifacts are visible, tangible elements of culture (dress, layout, rituals). Values and assumptions are deeper levels.

– Hawthorne effect: People modify behavior when they know they are being observed (original studies: Western Electric plant).

Which organizational structure is most likely to create information silos? a) Matrix b) Flat c) Highly centralized functional d) Network msoc sample questions set 1

In organizational culture, “artifacts” include: a) Core values b) Unconscious assumptions c) Office layout and dress code d) Mission statement text Section B: Short Answer (Application) 6. Explain the difference between formal and informal communication channels. Give one example of each in a workplace.

– Highly centralized functional structures often create silos because each department communicates upward but not laterally. – Artifacts are visible, tangible elements of culture

The “Hawthorne Effect” describes: a) Workers slowing down when watched b) Productivity changes due to observation/attention c) Managerial resistance to change d) Groupthink in committees

Formal : prescribed by hierarchy (e.g., manager’s email to team). Informal : grapevine, social chats (e.g., lunch conversation about a new policy). Which organizational structure is most likely to create

– Triangulation = using multiple methods to cross-validate findings.

Barriers: Fear of retaliation, lack of psychological safety, managers’ defensive listening. b) Structural: Anonymous feedback system or monthly skip-level meetings. Process: Train managers in active listening & close the loop (respond to every submission).

A researcher uses both surveys and in-depth interviews. This is an example of: a) Longitudinal design b) Triangulation c) Cross-sectional study d) Experimental control