The Leader - In You Dale Carnegie Ppt

One evening, a customer sent back a steak, complaining that the fork was dirty. Sarah saw red. She marched into the kitchen, ready to publicly scold the dishwasher and blame Marco for poor supervision.

She stopped. Instead of yelling, she asked Marco quietly, "Is everything okay back here?" the leader in you dale carnegie ppt

Sarah didn't criticize. She sent Marco home, covered his shift herself, and called a team meeting the next day. She said, "We win and lose together. If someone is struggling, tell me. I’ll cover the dish pit myself." One evening, a customer sent back a steak,